Continual development of your SharePoint applications
Why
SharePoint Productivity Platform is vital to your business, and the complex Information Management applications underpin the effectiveness of parts of your business. To ensure ongoing business productivity, these applications will need continual support and on-going development. Many organisations find it difficult and costly to provide the technical skills and development expertise to provide this service in-house.
As applications grow and evolve to meet the changing information management requirements of the business, application owners often need somebody who understands their requirements, and can provide the vital interface between the business requirements and the actual development activities.
What
Unique World’s Support Advantage provides continual, end-to-end support and on-going development of your information management applications based on the Microsoft Platform. The Support Advantage team can draw on a dedicated consulting team with deep industry and technology expertise.
A Unique World Support Advantage subscription service will provide you with:
- Lower total of cost ownership for your business applications
- Choice of a package that suits the level of support you need
- Confidence your application, fully supported, will grow and evolve with your business
- Certainty, with regular monthly payments
- Capacity to roll-over hours not utilised within a month to the subsequent months within the quarter
- Dedicated Technical Account Manager assigned to manage your service needs who understands your business goals and technical environments, and who is available for direct consultation
- Confidence that all associated SharePoint technology is supported including SQL servers and Windows servers
How
As a subscriber to the Support Advantage service, your business will be entitled to business hours support (24/7 also available) via the Support Advantage service desk. Service calls may range from routine technical support queries, to enhancements for your existing applications. Further, the unique roll-over plan means hours not used for service calls during the quarter can be allocated to development projects within that quarter.
Unique World’s dedicated and expert Support Advantage team has specialised competencies and mature processes able to support your vital business applications.
Need help with support for your business applications? Let’s talk.
