Who

Transfield Services is a leading international provider of maintenance, asset management and project management services.  Headquartered in Australia, the company operates in many regions around the globe across a wide range of industries including mining, power, facilities management, water, transport infrastructure and defence.  It has 29,000 employees worldwide, and is listed in the ASX top 100.

Why

Transfield Services sought to achieve major improvements in knowledge sharing, collaboration and communication across its diverse business operations.  Its primary objectives were:

• To connect people across sites, industries and regions
• To improve sharing of tools, resources and best practice
• To support geographically dispersed project teams.

The need for a new, globally scalable information management platform to support these objectives was recognised.

How

The successful business case proposed deployment of a MOSS-based solution for enterprise content management.  Transfield Services partnered with Unique World on the design and delivery of the new system, with Unique World providing the invaluable MOSS technical expertise.

The resulting platform, TransNet, is an intranet, document management, collaboration and search solutions for 8,000 users globally.

Now

Following its launch, TransNet enjoyed strong, early adoption by users, and its success was quickly recognised at executive and board level.  The system is widely considered as user-friendly and intuitive, with many business requirements addressed with out-of-the-box functionality.  The initial level of engagement has continued, and the following benefits are being realised:

• More effective communication to all staff and between business units
• Rapid growth of online information resources – less re-invention of the wheel
• Improved knowledge sharing and collaboration across the business – efficiency gains and process improvement