Sheppparton Council

The Client

Greater Shepparton City Council in semi-rural Victoria employs more than 500 staff who manage the needs of about 60,000 citizens. The technology department consists of three technicians, a systems administrator, three records management staff and an IT manager.

The Challenge

The council had implemented a document management system that many staff found difficult to use. As a result, information was stored in multiple locations outside the document repository, and staff were frequently not using complete or accurate information when dealing with customers or new projects.

The Solution

The council installed Microsoft SharePoint Portal Server as an interface for multiple content sources, including the document repository and network storage drives. Microsoft Gold Partner Unique World Software provided TIPS SharePoint to integrate SharePoint with the document management system.

The Benefit

• Giving staff access to the most accurate and complete information
• Improving efficiency and reducing risk
• Making the most of existing technology investments
• Becoming more agile through the use of innovative technologies