Unique World’s Managed Services keep our clients' Information Management Solutions running. Working in harmony with your existing IT staff and providers, our team provides proactive and reactive service to ensure your solution, and your staff, achieve their goals.
24 hours per day, 7 days a week
Tailored support contact and escalation processes ensure the right specialist can be reached at any time. Optional extended services are available for mission critical and time-zone spanning systems that require ‘round the clock' support.
Incident, Problem, Change and Release Management
Our processes follow ITIL guidelines as the recognised best practice for IT Service Management. Case and request tracking and ownership coupled with flexible reporting, scheduling and communication ensure synergy with your processes from management to technicians.
Advanced problem diagnosis and resolution
Our team of support specialists have the skills and experience to cover all aspects of your solution from infrastructure through application and development. Further, the product and technology experts throughout Unique World, along with our technology partners, are available to tackle even the most challenging of issues.
Proactive Maintenance
Regular operations and checks ensure your system activity is within design objectives and coping with system loads at all times.
Customisation, enhancements and more
Our team are also used to address custom development issues, new requirements for customisation or configuration, administration, training or documentation.
With this combination of system maintenance and on-going functional support, clients benefit from end-to-end system continuity and optimum system performance within a customised solution that continues to flex and grow with your business needs.
The Managed Service process starts during development of your solution and continues through the transition to live system operation and throughout the system's lifecycle. We provide our service under a clear Service Level Agreement which we measure and review with our clients on a regular basis.
Contact us to find out more.